Beach Sand Sculptures Company Policies
By purchasing a service(s) from Beach Sand Sculptures; online, over the phone, via an affiliate, or via a third party booking company all client/associates/participants agree to be unconditionally bound to Beach Sand Sculptures’ Company Policies
Our passion is to help you, your family, or your group enjoy our beautiful beaches and to participate in a unique experience to Create Memories in The Sand.
We are a family oriented beach activity and expect conduct to fall within this standard of conduct. We adhere and promote the rules and regulations which protect our beaches, water, and environment allowing locals and visitors to continue enjoying our beautiful beaches for years to come; The respect of private property. No walking on the dunes. No glass bottles. Legal activities of all kinds. If you have legal right or permission for private beach use (in most cases) inside our service area we can offer services. Any person(s) not adhering to these guidelines will be asked to leave and may necessitate contacting local authorities.
Privacy: BSS takes precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Personal Information: will only be used by BSS to provide or improve our products, services, and advertising; it will not be shared with third parties. BSS may from time to time, use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. BSS may also use personal information to help develop, deliver, and improve our products, services, content, and advertising.
Digital Media: Client may take photographs of their SandCastle Lesson or Specialty Sand Sculpture for their personal use. Client agrees to allow BSS full use of all digital media of all persons and/or sand sculptures for their marketing use, taken by BSS and/or their agencies. Digital media posted to Beach Sand Sculptures reviews, social media pages, or internet may be used by Beach Sand Sculptures for their marketing purposes.
Release of Liability: By booking a service or merchandise with Beach Sand Sculptures the Client and all participating parties agree to release Beach Sand Sculptures, their agencies, or their affiliates from any and all liability claims.
Payment: SandCastle Lessons: All SandCastle Lessons shall be paid in full at the time of booking. Cash Gratuity for SandCastle Coaches/Sand Sculptors is greatly appreciated – they typically see 15% – 25%. Your Coach(es) prefer cash but gratuity may be added to a SandCastle Lesson booking after a lesson.
On the day of Your SandCastle Lesson your SandCastle Coach will be in contact using the cell phone number provided on your booking (after) 9:10 AM. Your SandCastle Coach is your contact person for the day of your SandCastle Lesson – they will answer any question you may have. Any additional information such as gate codes or the purchase of additional SandCastle Tool Kits should be given to them. This communication is a courtesy to our clients, lack of this communication is not an excuse/reason for exception to BSS Policies.
Weather: ON THE DAY OF YOUR SANDCASTLE LESSON – If the weather is questionable, plan to attend your SandCastle Lesson as scheduled. The decision to cancel your SandCastle Lesson, due to inclement weather, will be determined by your SandCastle Coach at any time before or during a SandCastle Lesson. A SandCastle Lesson is deemed complete when the demonstration portion has been provided. The “demonstration portion” of a SandCastle Lesson is defined as the initial pound-up and carve, of the demonstration tower.
Whole Day Weather Cancellations Beach Sand Sculptures Management Team will contact you via email before 9:00 a.m. the day of your scheduled SandCastle Lesson when there is a Whole Day Weather Cancellation. Reply to this email if you are unable to re-book and desire a receive a refund per policy. Wait for the Management Team to contact you via phone to attempt to re-book your SandCastle Lesson. Beach Sand Sculptures is unable to offer services when the Double Red Flag for Beach Safety are displayed – these flags indicate the water is closed to the public. A Double Red Flag may occur on a beautiful sunny day. Our goal is to provide your scheduled SandCastle Lesson, as many times it is difficult to re-book. If your SandCastle Lesson is canceled by your SandCastle Coach(es) due to inclement weather we, a) attempt to reschedule, OR b) refund per policy.
The safety of our clientele and our SandCastle Coaches is our #1 concern. Florida’s high humidity and the nature of building SandCastles will cause participants to become wet, therefore a little bit of rain is no concern during a lesson. Lightning and high winds are of much greater concern. Florida weather changes quickly.
Booking Party Size: SandCastle Lessons: Children 4 years of age and younger are free with a participating adult. Beach Sand Sculptures encourage everyone in a group/family to participate in the SandCastle Lesson – they are truly a family/group experience. We specialize in a whole family experience. We require at least 1 participating adult and/or 1 participating adult per 5 children. Children 4 and under are free with a participating adult*. If the required number of adults per children participating increase the group size the booking credit card charge will reflect the cost for the appropriate group size. A group/family may choose not to have everyone in their group/family participate in this case only those people designate as participants will be allowed to participate (i.e. work on the sand pile, ask questions, carve sand, etc.) If through the course of a SandCastle Lesson additional people participate in any way (beyond the group size booked) the booking credit card charge will reflect the cost for the appropriate group size. *An adult is at least 18 years of age.
Cancellation/Change Order: SandCastle Lessons: Client is required to notify BSS, in writing (Info@BeachSandSculptures.com), 48 hours in advance of booked SandCastle Lesson to receive a refund. Failure to provide adequate advance notice (48 hours) in writing will result in full charge for services.
Booking/ReStocking Fee: Due to the unique characteristic of MOBILE SERVICES, a portion of the booking price assists in covering the cost of overhead in PREPARING TO PROVIDE these services. Therefore, 15% of the total booking and merchandise price is retained when a SandCastle Lesson and/or merchandise are cancelled for ANY reason. No Booking/ReStocking Fee will be assessed when Client notified BSS (in writing) within 24 hours of a SandCastle Lesson or merchandise incorrectly booked. Your understanding is greatly appreciated.
Re-Booking Fee: A booking re-booked (including location area changes) inside 48 hours will be billed a $100.00 Re-booking Fee. Subject to availability. SandCastle Lessons incorrectly booked and communicated to BSS within 24 hours of booking will not be assessed a Re-booking Fee.
Incorrect Booking Information: Incorrect booking information of any type; Beach Sand Sculptures, nor their agencies, nor third party, shall not be held responsible for incorrect booking information. Incorrect booking information may cause subjection to Re-Booking Fee (above). Booking Confirmation emails are sent out immediately upon booking. Read through all correspondence when received to confirm booking information. If you do not receive a Confirmation Email shortly after booking please check your Spam Folder. Contact us at Info@BeachSandSculptures.com to change your contact information or receive a new Confirmation Email. Not receiving a Confirmation Email is not grounds for dismissal of any Beach Sand Sculptures’ Company Policies or Fees.
No Show: SandCastle Lessons: Failure to provide adequate advance notice (48 hours) in writing (Info@BeachSandSculptures.com) will result in full charge for services scheduled (see also Cancellation/Change Order Policy).
Refund: There are NO REFUNDS provided with a cancellation of fewer than 48 hours notice of scheduled service(s). Service(s) which incur weather related cancellation (determined by the SandCastle Coaches) will be a) attempted to re-book OR b) receive a refund per policy. The decision to cancel your SandCastle Lesson, due to inclement weather, will be determined by your SandCastle Coach at any time before or during a SandCastle Lesson (see also Booking/ReStocking Fee above).
Travel: SandCastle Lessons: NW Florida: Current areas covered by our Mobile Unit SandCastle Lessons are Fort Walton Beach through Destin to Inlet Beach including the coastal communities along Scenic Hwy 30A.
Locations we are unable to service:
Destin: Guests of Emerald Grande, 10 Harbor Blvd, Destin, FL 32541, are required to meet their SandCastle Coach(es) at an alternate beach than Norriego Point (The Emerald Grande Beach). We suggest Boshamps Seafood and Oyster House, 414 Harbor Blvd, Destin, FL 32541 (within walking distance on The Destin Harbor).
Optional Locations for Emerald Grande Guests
A) SandCastle Beach (aka Redneck Beach) west side of Destin’s Marler Bridge on the south side of Hwy 98
B) Boshamps Seafood and Oyster House – 414 Harbor Blvd, Destin, FL 32541
C) Silver Shells Public Beach Access – 7th Street & Scenic Hwy 98, Destin, Fl 32541
30A Sanctuary by the Sea – 1363 County Highway 30A, Santa Rosa Beach (aka Blue Mountain Beach or Redfish), FL 32459 are required to meet their SandCastle Coaches(es) at an alternate beach. We Suggest: The Blue Mountain Public Beach Access, 2365 Scenic 83 South, Santa Rosa Beach, Fl.
The Preserve (at Grayton) – Addresses on: Morgans Trail, Bartons Way W, Bentley Lane, Coleman Drive in Santa Rosa Beach 32459 – might also be written as Blue Mountain Beach, Fl 32459 or Grayton Beach, Fl 32459. Requires the guests to meet their SandCastle Coach at a nearby Public Beach Access.
Comments/Questions/Disputes Info@BeachSandSculptures.com (reviewed for consideration within 30 days).
SPECIALTY SAND SCULPTURES or EVENTS
Specialty Sand Sculptures are defined as; Logos, Sandvertising, Wedding, Marriage Proposals, any form of sand sculpture (excludes SandCastle Lessons).
Events are defined as; Team Building, SandCastle Contests, or any other activity incorporating any form of, marketing, advertising, of Beach Sand Sculptures’ services.
Credit Card: Specialty Sand Sculpture(s) or Event(s) require a 50% Retainer of Total Project at the time of booking through FareHarbor (online booking). The remaining amount shall be processed on the credit card on file, after Specialty Sand Sculpture(s) or Event(s) has been completed.
Invoiced: Specialty Sand Sculpture(s) or Event(s) requiring an invoice will be booked after receipt of 50% Retainer. The remaining amount is due upon completion of Specialty Sand Sculpture(s) or Event(s). Specialty Sand Sculpture(s) or Event(s) requiring an invoice for final payment will be invoiced after completion. Invoices not paid within 30 days will be assessed 10% Late Fee.
Cancellations: email to Info@BeachSandSculptures.com
Outside of 30 Days: Specialty Sand Sculpture(s) or Event(s) cancelled outside of 30 days of booked shall receive up to 100% of Retainer (50% of Total Project) less project expenses plus 10% Overhead.
Inside of 30 Days: Specialty Sand Sculpture(s) or Event(s) cancelled within 30 days of booked shall be refunded up to 50% of Retainer (25% of Total Project) less project expenses plus 10% Overhead.
Weather Cancelled: Specialty Sand Sculpture(s) or Event(s) cancelled due to inclement weather (via agreement of BSS and Client) shall be refunded up to 50% of Retainer (25% of Total Project) less project expenses plus 10% Overhead (see Weather Policy below).
Weather Policy: We will be monitoring the weather. The day of your Specialty Sand Sculpture(s) or Event(s,) if the weather is questionable, BSS will contact Client in the AM to discuss options (i.e. move forward, cancel, reschedule, and/or modify services).
Change Order: Specialty Sand Sculpture(s) or Event(s) ALL/ANY changes inside 30 days will be assessed a $200.00 Change Order Fee plus any additional expenses associated with booking changes plus 10% Overhead. Subject to availability.
Incorrect Booking Information: Incorrect Date, Incorrect Time, Incorrect Booking Location, Incorrect Time Zone; Beach Sand Sculptures, nor their agencies, nor third party, shall not be held responsible for incorrect booking information. Booking Confirmation emails are sent out immediately upon booking. Read through all correspondence when received and confirm information. If you do not receive a Confirmation Email shortly after booking please contact us at Info@BeachSandSculptures.com.
Late Fee: Due to the nature of sand sculptures it is necessary for security at all times. Therefore, BSS will not leave a contracted sand sculpture without security. Fifteen minutes after the delivery time per booking a Client is deemed late. A Late Fee will be assessed at $100.00/hr rate, charged at $25.00/15 min. increments (e.g. Client is 18 min late = $25.00).
No Show Policy: Failure to provide adequate advance notice of 30 days in writing to (Info@BeachSandSculptures.com) will result in full charge for services scheduled. See Cancellation and Re-booking/Change Order.
Travel/Lodging/Per Diem: Beach Sand Sculptures is located in Santa Rosa Beach, Fl (NW Florida). Any and all services provided outside our current service locations will be assessed accordingly.
Dispute Concerns: Info@BeachSandSculptures.com (reviewed within 30 days)
Beach Sand Sculptures, LLC P.O. Box 1988 Santa Rosa Beach FL 32459 email@example.com Copyright 2016 Beach Sand Sculptures Destin, FL
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